| Delivery Type: | Instructor-led classroom
|
| Target Audience: | Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing and SAP consultants and partners
|
| Course Objectives: | The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.
|
| Prerequisites: | Essential
SAPCRM Overview of the SAP CRM solution
Recommended
SCM600 Business Processes in Sales Order Management
|
| Course Based on Software Release: | SAP CRM 7.0
SAP ECC 6.0
|
| Content: | CRM basic data
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
CRM business transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
CRM billing
- Basics concepts of CRM middleware
- Introduction to the CRM WebClient User Interface
|
| Notes: | This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. |
