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CR100: CRM Customising Fundamentals

COURSE OBJECTIVES

This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

 
Price: €3,325 per person

Dates

  • Please contact us regarding scheduling – 5 Days

 
SAP_Partner

TARGET AUDIENCE

  • Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing and SAP consultants and partners

PREREQUISITES

Essential

  • SAPCRM Overview of the SAP CRM solution Recommended

Recommended

  • SCM600 Business Processes in Sales Order Management
Notes

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7
Course Outline
  • CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
  • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
  • Customizing for these objects
    • Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
    • CRM Billing
    • Basics concepts of CRM middleware
    • Introduction to the CRM WebClient User Interface
Contact Us

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