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CR100: CRM Customising Fundamentals

COURSE OBJECTIVES

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

 

Price €3,325 per person

Dates

  • 5 Day course – Please contact us regarding scheduling.

SAP_Partner

TARGET AUDIENCE

  • Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing and SAP consultants and partners

PREREQUISITES

Essential

  • SAPCRM Overview of the SAP CRM solution Recommended
  • SCM600 Business Processes in Sales Order Management
Notes
  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Course based on software release

  • SAP CRM 7.0 EHP2
  • SAP ERP Central Component 6.0 EHP6
Course Outline

CRM basic data

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object

CRM business transactions

  • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects

Process control and determination

  • Partner determination
  • Actions
  • Overview of pricing in CRM

CRM billing

  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface
Contact Us

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