00 353 1 2790020sales@olas.ie Olas: Professional, Direct, Clever & Helpful

CR410: CRM Interaction Center WebClient

COURSE OBJECTIVES

Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

 
Price: €1,995 per person

Dates

  • Please contact us regarding scheduling – 3 Days

 
SAP_Partner

TARGET AUDIENCE

  • Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient
  • SAP consultants and partners
  • Customers who work with the SAP CRM Interaction Center WebClient

PREREQUISITES

Essential

  • SAPCRM: Overview of the SAP CRM Solution
  • CR580: SAP CRM User Interface

Recommended

  • Knowledge of SAP CRM processes
  • CR100: CR100: CRM Customising Fundamentals

 

Notes

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
Course Outline
  • IC Agent functions
  • IC Marketing and Sales
  • IC Service
  • IC Web Client Functions and Profiles
  • Communication Architecture
  • Agent Inbox
  • Rule Modeler
  • Category Modeler
  • IC Manager functions
Contact Us

Drop us a line, include your contact details and we will get back to you as soon as possible.