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CR700: CRM Service

COURSE OBJECTIVES

Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.

 
Price: €3,325 per person

Dates

  • Please contact us regarding scheduling – 5 Days

 
SAP_Partner

TARGET AUDIENCE

  • Customers and project team members who are involved in implementing SAP CRM Service.
  • SAP consultants and partners.

PREREQUISITES

Essential

  • SAPCRM: Overview of the SAP CRM Solution
  • CR100: CRM Customising Fundamentals

Recommended

  • CR580: SAP CRM User Interface

 

Notes
  • This course discusses the basic setup and use of SAP CRM service scenarios. This course does not cover Web Channel (E-Service), mobile service scenarios or specific Interaction Center functions.

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
Course Outline
  • Maintenance of technical objects
    • Installed base management
    • Individual objects
  • Service contract processing
    • Service agreements
    • Service contracts
    • Service plans
  • Service order processing
    • Resource planning
    • Service confirmation
    • Service billing
    • ERP Integration
  • Complaints and returns processing
    • Complaints and returns
    • In-house repair processing
  • Overview of IT Service Management
Contact Us

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