- Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
- Evaluate integration aspects between SAP CRM and other components
Price €1,785 per person
- 3 Day course – Please contact us regarding scheduling.
- SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
- Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
- The course works with a SAP ERP 6.0 system on Enhancement Package 5 and active new general ledger (new G/L)
- Please note that the course also takes the functions into consideration on earlier releases (and on classic GL)
Course based on software release
- SAP EHP 2 for SAP CRM 7.0
- SAP EHP 6 for SAP ERP 6.0
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM