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SAPCRM: Solution Overview


  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
  • Evaluate integration aspects between SAP CRM and other components


Price €1,785 per person


  • 3 Day course – Please contact us regarding scheduling.



  • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
  • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution



  • None


  • None
  • The course works with a SAP ERP 6.0 system on Enhancement Package 5 and active new general ledger (new G/L)
  • Please note that the course also takes the functions into consideration on earlier releases (and on classic GL)

Course based on software release

  • SAP EHP 2 for SAP CRM 7.0
  • SAP EHP 6 for SAP ERP 6.0
Course Outline

Introduction to:

  • Fundamentals and architecture of SAP CRM
  • SAP CRM Marketing
  • SAP CRM Web Channel (E-Commerce)
  • SAP CRM Partner Channel Management
  • SAP CRM Sales


  • SAP CRM Interaction Center
  • SAP CRM Service
  • SAP CRM Field Applications
  • SAP CRM Analytics
  • Implementation & operation of SAP CRM
Contact Us

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