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Work Smarter with Microsoft Outlook



The objective of this Microsoft Outlook training course is to improve time management through efficient use of the Microsoft Outlook features. Using Microsoft Outlook, participants will be equipped with strategies to beat the e-mail bulge, manage projects and work in a collaborative environment.

Price: €325 per person


  • Book a place on this course and pay with your credit card.02 April 2019 , 1 Day
  • Book a place on this course and pay with your credit card.02 May 2019 , 1 Day
  • Book a place on this course and pay with your credit card.16 July 2019 , 1 Day
  • Book a place on this course and pay with your credit card.10 September 2019 , 1 Day
  • Book a place on this course and pay with your credit card.20 November 2019 , 1 Day


Anyone who has difficulty managing their time, emails, appointments and tasks and who would like to use Microsoft Outlook as a planning tool.



A basic knowledge of Microsoft Outlook prior to the course would be of benefit.


Having completed this course, participants will be able to:

  • Handle information Overload
  • Implement time saving features such as Rules and Use Search
  • Manage your mailbox more efficiently (Flags, Folders, Filing)
  • Use Calendar to better pan your time and meetings
  • Use Tasks to manage To Do’s and Projects
  • Use Categories to better define Meetings, Tasks and Contracts
  • Create Contacts and Contact Groups
  • Develop a Daily Routine
  • Manage a Mailbox more efficiently
  • Customise Microsoft Outlook Settings
Course Outline
Click here to download course oultline

What’s New in 2016?
Use @ to get someone’s attention
Suggest a feature
Tell me what you want to do…

Effective Communications Using Email
Composing email with purpose (the P.A.S.S. model)
Voting to collect information
Essential features revisited:
To, Cc, Bcc
Using flags and reminders
Implementing Categories
Sharing vs. attaching documents
Routing documents
Sending Options

Handling Information Overload
The Information Workflow model
Set-up a reference system
Managing action: Do, Defer, Delete?
Opening and saving attachments

Time Saving Features
The Rules Wizard
Searching and Filtering Messages

Objective-Centred Action Planning
Tasks – create / defer / review / plan
Create tasks from email and other items
Task views

Categories – Setting Master Lists
Meaningful Objectives
Supporting Projects
Strategic Next Actions

Planning your day, week, month, year – the Calendar
Meeting requests
Sharing Calendars
Remember the holidays!
Set calendar to only your working hours / dates
Group Calendars

Creating Contacts
Using Contacts in Email Messages
Searching for Contacts
Adding Pictures to Contacts
Categorising Contacts
Using Contacts with Microsoft Word for a personalised e-Shot

Add groups
Join groups
Like groups
Using groups for quick contact

Outlook Preferences
Customise your Alert Settings
Change default font
Customise your Auto-Signature
Auto Spell Check
Customising views – Inbox / Sent Items / Folders

Mailbox Management
Clearing the Inbox & Sent items
Check Mailbox size
Archiving your Mailbox
Using Personal Folders

Outlook Today
Tasks you should do;
Each morning
Each evening

Delegation of your Inbox, Calendar, Tasks and Contacts
Specifying Access rights and levels

Course Summary and Review
Recap of Topics Covered
Question Time

Contact Us

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