Olas Software Training and Development | Soft Skills Training
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Soft Skills Training

CUSTOMISED IN-COMPANY SOFT SKILLS TRAINING PROGRAMMES

This encompasses a broad range of specific and integrated people development programmes designed and tailored to a client’s particular requirements.

DEVELOPMENT PROCESS

  • Discussion and dialogue with the client in order to establish their specific  needs and the identification of their required outcomes and results
  • Design and submission of a tailored learning solution in proposal format for consideration and agreement
  • Programme delivery, review and evaluation
  • Follow up process to establish achievement of specified outcomes

 

POTENTIAL AREAS OF LEARNING:

Management and Supervisory Development could include

  • Role of Manager/Supervisor
  • Key Principles of Management
  • Strategic Perspectives
  • Leadership and Team Working
  • Effective Communications
  • Managing Performance
  • Presentation Skills for managers
  • Influencing and Negotiating Techniques
  • Conflict Resolution
  • Management and Leadership of Change

 

General People Skills Development could include

  • Giving and Receiving Feedback
  • Personal Effectiveness and Time Management
  • Customer Service/Care
  • Team Building and Team Working
  • Dealing with Conflict and Aggression
  • Performance Management
  • General Presentation and Communications Techniques
  • Competency-based Interviewing Skills
  • Consultative Selling

 

CUSTOMISED IN-COMPANY SOFT SKILLS TRAINING PROGRAMMES

 

LEARNING METHODS:

  1. Delivery of formal training programmes involving the use of direct inputs, case studies, exercises, group discussions, role plays and project work.
  2. One-to-one training sessions using an informal skills and knowledge transfer process, individually- focused discussion on how to apply learning, addressing specific issues and aspects of training content to the individual’s role.
  3. Mentoring type support focused on an individual’s specific needs for assistance and guidance in relation to particular work tasks, events or activities. This can be provided in a combination of formats including face-to-face contact, telephone and email communications aimed at achieving clearly identified outcomes and results.
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