COURSE OBJECTIVES
This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.
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TARGET AUDIENCE
- Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing and SAP consultants and partners
PREREQUISITES
Essential
- SAPCRM Overview of the SAP CRM solution Recommended
Recommended
- SCM600 Business Processes in Sales Order Management
Notes
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EhP7
Course Outline
- CRM basic data:
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
- CRM business transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
- Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM Billing
- Basics concepts of CRM middleware
- Introduction to the CRM WebClient User Interface