COURSE OBJECTIVES
This course will prepare participants to:
- Explain the internal data processing of the CRM Middleware
- Set up and monitor the connection between SAP CRM and SAP ERP
- Monitor the flow of data within the CRM Middleware
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TARGET AUDIENCE
- Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware
PREREQUISITES
Essential
- SAPCRM: Overview of the SAP CRM solution Recommended
Recommended
- CR100: CRM Customising Fundamentals
- SAP Netweaver
Notes
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EHP7
Course Outline
- Introduction to the CRM architecture and CRM Middleware
- Connecting an SAP back-end system to an SAP CRM system: – CRM Middleware / Administration Console – Messaging BDoc – Initial load / delta load / request load – Data flow, configuration and monitoring
- Connecting an external system using the XIF adapter
- Business Warehouse adapter