POTENTIAL AREAS OF LEARNING:
Management and Supervisory Development could include
- Role of Manager/Supervisor
- Key Principles of Management
- Strategic Perspectives
- Leadership and Team Working
- Effective Communications
- Managing Performance
- Presentation Skills for Managers
- Influencing and Negotiating Techniques
- Conflict Resolution
- Management and Leadership of Change
General People Skills Development could include
- Giving and Receiving Feedback
- Personal Effectiveness and Time Management
- Customer Service/Care
- Team Building and Team Working
- Dealing with Conflict and Aggression
- Performance Management
- General Presentation and Communications Techniques
- Competency-based Interviewing Skills
- Consultative Selling
CUSTOMISED IN-COMPANY SOFT SKILLS TRAINING PROGRAMMES
LEARNING METHODS:
- Delivery of formal training programmes involving the use of direct inputs, case studies, exercises, group discussions, role plays and project work.
- One-to-one training sessions using an informal skills and knowledge transfer process, individually- focused discussion on how to apply learning, addressing specific issues and aspects of training content to the individual’s role.
- Mentoring type support focused on an individual’s specific needs for assistance and guidance in relation to particular work tasks, events or activities. This can be provided in a combination of formats including face-to-face contact, telephone and email communications aimed at achieving clearly identified outcomes and results.