This programme has been designed to assist anyone needing to develop and improve elements of their interpersonal communication skills.
Full Day Course Price: €550 per person
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Our Communications Effectiveness training programme is for participants who wish to improve how they communicate with others so they can explain what they are trying to clearly and effectively.
GOALS AND OBJECTIVES
- Develop improved interpersonal communications techniques
- Be capable of selecting the most appropriate communication methods
- Develop awareness of key factors in handling interpersonal interactions
- Develop written communication skills for use in emails and reports
- Be able to give and receive communications in an effective manner
- Be able to handle difficult interpersonal behaviours successfully
Introduction, Objectives and Expectations
Introduction to Effective Personal Communications
Basic factors in communication
Evaluation of key aspects involved through exercises with discussion
Identification of participants primary media of communication
Critical elements to be managed in interpersonal communication
Spoken word – application and issues
Written word – application and obstacles
Visual presentation – application
Body language – using and reading
Effective and active listening techniques
Giving and receiving feedback
Key Aspects of written communications
Primary written communications options
Use of electronic media for effective results – Do’s and don’ts of email
Report writing principles
Planning and preparation – objective format, structure and summaries
Use of language and grammar
Interpersonal Skills for Spoken Communications
Principles of body language – key factors for sending and receiving
Developing assertive approaches to communications and interactions
Handling different interactions and behaviours including situations of confrontation and aggression
Transactional analysis techniques for achieving outcomes
Communicating at meetings effectively – getting the message across
Development of Individual Action Plans for Improved Communications Effectiveness
Programme Review and Evaluation
Use will be made of open group discussion, exercises and role-plays with analysis and feedback.