Description
This programme is suitable for front-line managers who wish to improve their people management skills.
Two Day Course Price: €800 per person
Click here to view the upcoming Virtual Live Training 1.5 hour session schedule.
To book onto a Virtual Live Training 1.5 hour session, or series of sessions, please click here.
Dates
- Dates available, please call for details – 2 Day
TARGET AUDIENCE
Front-line managers wishing to improve their people management skills.
PREREQUISITES
- None
GOALS AND OBJECTIVES
- Develop awareness of management activities and processes
- Develop ability to motivate staff using modern approaches
- Develop effective teamwork and leadership skills
- Have assessed personal interactive style in dealing with others
- Be able to effectively handle situations of conflict and aggression using conflict resolution techniques
- Develop skills to address performance issues, formally and informally, with team members that result in a positive outcome
Group Involvement Exercise with feedback and analysis focusing on
Planning and organisation
Communication
Team working
Decision making
Key Management Processes
Management and operational work divisions
Nature of management work
Motivation at Work
Definition of motivation
Primary motivational theories
Understanding people’s motivation at work – intrinsic and extrinsic
Modern approaches to motivating people at work
Empowerment and involvement processes
Giving and receiving feedback – positive and negative
Team Building and Teamwork
Leader and team player
Effective team characteristics – achieving synergy
Developing team processes including consensus, common focus and team member interactions and communications
Measuring team performance
Individual action planning to apply learning within the workplace
Review of individual participant’s application of learning from Day 1 with discussion and further action planning
Team Leadership Skills
Leadership and management defined
Leadership styles and modern approaches to leadership
Transformational leadership and managing change processes
Development of action centred leadership model based on task, team and individual focus
Role of manager as facilitator and coach in the modern working environment
Managing teams for results, using effective techniques to achieve goals
In depth leadership exercises with analysis, feedback and identified learning gains
Effective Delegation
Planned and structured delegation process
Identifying appropriate tasks to delegate
Ensuring necessary resources and skills are available
Planning task transfer and monitoring progress, providing coaching and mentoring skills
Individual action planning to apply learning within the workplace
Review of individual participant’s application of learning from Day 1 / 2 with discussion and further action planning
Personal Interactive Techniques for Influencing others
Completion of interactive style profile with analysis and feedback
Identification of Moving skills used in influencing and conflict situations and their application to the profiling model
Use of conflict resolution methods including moving skills and transactional analysis for successful solutions
Emotional Intelligence key characteristics and their influence on people management effectiveness
Personal effectiveness – using assertive behaviours in dealing with confrontational situations
Relevant Role Plays with analysis and feedback
Defining Performance
Establishing what performance means
Determining roles and outcomes
Setting performance indicators and methods of measurement
Setting required standards
Managing Performance Techniques
Communicating standards and measurement criteria
Monitoring performance
Addressing performance issues and giving feedback – formal and informal
Motivation, discipline handling techniques and performance coaching
Role Plays with analysis and feedback
Individual action planning to apply learning within the workplace
Programme Review and Evaluation