Description
This programme is suitable for managers who wish to develop their management skills.
Five Day Course Price: €2,100 per person
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Dates
- Dates available, please call for details – 5 Day
TARGET AUDIENCE
Managers wishing to develop their management skills.
PREREQUISITES
- None
GOALS AND OBJECTIVES
- Increase knowledge of the nature of management work and the strategic activities of managers
- Develop skills of leadership and team working in order to achieve organisational goals
- Develop effective meetings management techniques
- Be able to manage staff performance using appropriate approaches
- Develop change management skills for organisational change
- Develop understanding of key aspects of approach to influencing techniques
- Develop knowledge of own interactive style profile
- Develop skills in handling people interaction and behaviours including conflict
- Be able to communicate effectively with all staff and customers in various media formats
- Be capable of dealing with informal and formal disciplinary issues according to procedures
- Develop personal time management and work organisation techniques
Introduction to the Programme
Objectives, Content and Expectations
Strategic Management Process
Taking the big picture perspective as a manager
Setting and clarifying organisational goals:
– Mission and Vision
Developing organisational strategy for area operation:
– Understanding strategy
– Developing strategies
SWOT analysis:
– Organisational assessment
– Identification of areas for improvement
Strategic planning:
– Setting objectives
– Building action plans
Setting targets and performance measurement criteria
Primary Functions of Management
Management and operational work
Management work activities
Planning and organising process
Leading / motivation of people
Monitoring and controlling activities
Setting objectives and goals for area of responsibility
Establishing measurement criteria for managing performance
Team Building and Teamwork
Formation of groups and development into teams
Stages in team formation
Development of team structures
Consensus seeking techniques
Selecting and building team process
Intact teams, cross functional teams, and self-directed work team operation
Measuring team performance
Team Leadership Skills
Developing of task and people focused approach to leadership
Leadership styles and profiling
Action centred leadership approach using a series of structured exercises practising leadership techniques with analysis and feedback
Role of manager as facilitator and coach in the modern working environment
Effective Delegation
Identifying appropriate tasks to delegate
Ensuring necessary resources and skills are available
Planning task transfer
Monitoring progress
Meetings Management Techniques
Importance of meetings
Mechanics of meetings
Use of agendas, minute taking and action planning
Role of chair and minute taker
Meeting process
Effective action planning
Managing Performance
Setting and communicating standards,
Ensuring adherence to procedures
Motivation at work
Modern approaches to motivation at work
Performance management and appraisal systems
Developing performance management effectiveness
Concept of Change
Handling the process of change
Identifying the causes of change
Addressing resistance to change and overcoming problems
Management of change through dialogue and consultation
Supervising change implementation
Principles of Effective Personal Communications
Basic factors in communication
Evaluation of key processes involved through exercises with discussion
One- and two-way communications effectiveness
Developing feedback processes
Using various methods of communication including body language
Effective and active listening techniques
Key Communication Contact Points
Meetings participation
Making presentations and contributions at meetings
Recording information and action plans
Telephone techniques
Barriers in telephone interaction and ways to overcome
Use of e-mail:
– Opportunities and barriers
– Developing codes of practice
Effective Report Writing
Purpose of reports
Various types and formats
Planning and preparation of reports
Formats and structure – layout and content
Effective use of language
Visual representations
Interpersonal Effectiveness Skills
Introduction to negotiating and influencing skills purpose and objectives
Completion of questionnaire on interactive style
Influencing skills exercise with feedback and analysis
Use of moving skills for influencing others
Interactive skills profile and questionnaire results with feedback and discussion
Handling different behaviours and reactions
Dealing with conflict and aggression
Using transactional analysis principles to deal with conflict / disarming anger
Understanding of assertiveness, aggressive and passive behaviour
How to be assertive in interacting with others
Use of practical role plays with analysis and feedback
Discipline Handling
Need for discipline
Informal and formal approaches
Management / supervisory roles
Types of discipline issues
Taking the informal approach initially
Steps in conducting a formal disciplinary process
Handling difficult responses including conflict / aggression and emotions
Effective Time Management
Managing scarce resources
Lost time as waste and identification of key time waste factors for participants
Analysis and development of techniques to reduce time waste
The time planning process – short, medium and long term
Setting objectives and priorities – both work and life focused
Use of diaries and practical day planners for achieving priority / pay off tasks
Project planning for personal workloads
Selecting appropriate methods of communication to minimise time wasting
Desk and file management
Handling modern electronic media for reduction of time wasting
Development of Individual and Team Action Plans
Programme Review and Evaluation
Extensive use will be made of exercises and case studies to practice techniques and learn from experiences.